Refund and Billing Policy

This policy covers what you can buy on Flirty, how you pay, and what we refund. It is part of the Terms of Service.

No refunds on spent tokens. Tokens you have spent on a delivered message, photo, video, unlock or tip are not refunded, and payments in cryptocurrency are not paid back as money. We do return the tokens for anything we failed to deliver. Your legal right to cancel, where you have one, is not affected.

1. What you can buy

1. Token packages. You add tokens to your balance by buying a package. The price and the tokens are shown before you pay. Tokens are spent on messages beyond what your plan includes, photos, videos, unlocking posts and tips.
2. Premium. A period of a number of months you choose. Text messages are free during it, a monthly token allowance is added and Premium content is open. Bought in cryptocurrency, it is prepaid: nothing renews by itself and nothing is charged again. Bought by card (once card payments are offered), it is a subscription that renews, see section 6.
3. Free tokens. A sign-up bonus, a daily gift where it is on, and a reward for switching on notifications. They have no cash value.

2. How you pay

1. Cryptocurrency only, through NOWPayments. You choose the coin on its page. Prices are shown in US dollars.
2. We do not take cards or bank transfers today. If we add card payments, charges will appear on your statement as FC*DIGITAL, and we will update this policy first.
3. The processor tells us when your payment is confirmed and we then add your tokens or Premium. An order stays open for 24 hours. A short payment is credited by what arrived: the tokens of a package, or the days of Premium (30 days a month), in proportion to the part paid, rounded down. If you later send the rest to the same payment, we add the rest, up to the whole order. A payment that arrives after the order expired is credited the same way. If more arrives than the order, or a payment cannot be matched to it, a person checks it and writes to you.
4. If your payment shows as paid and nothing was added, or something else is wrong, write to support@flirty.club with the order number from the order page. We fix it.
5. Network fees and any taxes that apply to you are yours.

3. How tokens are spent and when they expire

Your balance has three parts, spent in this order: the monthly allowance of your plan, then free tokens, then tokens you bought. If a price is more than your balance, nothing is charged and you are asked to top up. Your balance never goes below zero.

• The monthly allowance is renewed on the first day of each month (UTC). What is left of the previous allowance expires.
• Free tokens and tokens you bought do not expire while your account exists.
• All tokens and Premium time are lost if you delete your account, and are not refunded.

4. When we return tokens to you

We return tokens automatically, and you do not need to ask, when:

• a reply does not arrive. If we could not produce her reply, the tokens you spent on the message you sent are returned and the message does not count against your free messages;
• a photo or a clip fails after you unlocked it, or takes too long and times out. The tokens are returned, and you can try again;
• a post unlock is charged but not opened. We open it or return the tokens;
• we cannot deliver what you unlocked because we must remove it (a legal requirement, a rights claim or a moderation decision).

Tips are not returned. A persona's offer that you did not unlock never charges you.

If you think we should have returned tokens and did not, write to support@flirty.club. We can grant tokens back on a review.

5. What we do not refund

• Tokens spent on a message, photo, video, unlock or tip that was delivered to you, even if you did not like it. Generated content varies and we cannot promise a particular result.
• Tokens you bought and have not spent, as money. Crypto payments are not reversible by us or by a bank. If you change your mind, the tokens stay on your balance.
• A Premium period that has begun, or the part of it you did not use.
• Tokens and Premium time lost when you delete your account, or when we close an account for your breach of the terms.
• Free tokens.

6. Your right to cancel (EU, UK and similar)

If you are a consumer in a place where the law gives you a 14-day right to cancel a digital purchase, that right is not taken away by this policy. For digital content that is delivered at once, the law lets us end that right when you ask us to deliver straight away and you accept that you lose it.

1. Tokens and Premium. Before you pay for a package or for Premium, you tick a box: I want my tokens right away, and I understand that I lose my 14-day right to cancel once they are delivered. (for Premium: I want my Premium to start right away, and I understand that I lose my 14-day right to cancel once it starts.) The Pay button stays off until you do. We keep your consent with the order, with its version and the time, and the receipt we email you confirms it. Once the tokens or the Premium are delivered, the 14-day right to cancel that purchase has ended.
2. Unlocks. An unlock spends tokens you have already bought, so it is not a new purchase and there is no separate step at the unlock button: the request in point 1, given when you bought the tokens, covers what you unlock with them.
3. Before delivery. If you have not ticked the box, nothing is charged. If your payment is still open and nothing has been delivered, the order simply expires.
4. Renewals. Premium bought by card renews every N months at the price shown at checkout, stated right above the pay button. We email a reminder 7 days before each charge. You cancel in Account at any time; the cancel stops the next charge and keeps the time you have paid for. If a charge reaches you after you cancelled, write to support@flirty.club with the order number.
5. Where you have the right and have not given up by the steps above, write to us within 14 days of the purchase at support@flirty.club. If you have not spent any of what you bought, we refund it in a way that is available to us for the payment you made. If you have, we deduct what you used.

7. Chargebacks and disputes

Write to us first. Many problems are solved faster that way. Where a payment is reversed or shown to be fraudulent, we may close the account, take back the tokens it paid for and recover our costs. Nothing here limits any right you have against your bank or payment provider.

8. Price changes

We may change prices at any time. A change applies to purchases after it. An offer for a photo or a clip keeps the price it showed when you were offered it.

9. If we stop the service

If we stop offering Flirty or end your account for our own convenience, we refund the balance of tokens you bought and have not spent, and the unused part of a Premium period, as the Terms of Service say.

10. Contact

ALEKSEI KIM PR BEOGRAD, Vojvode Vlahovića 039U, apt. 14, Zvezdara, Belgrade, Republic of Serbia. Email: support@flirty.club. Quote your order number.